Privacy Policy

1. Introduction

This Privacy Policy explains how randcasino.co.za ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

2.1 Information You Provide Directly

When you use our contact form, you may provide us with your name, email address, and message content. This information is collected voluntarily and is used solely to respond to your enquiry.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address (anonymised where possible)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on each page
• Referring website (how you found us)
• Date and time of your visit

2.3 Information We Do Not Collect

We do not collect financial information (bank details, credit card numbers), gambling history, identity documents, or any information about your activity on third-party casino websites.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries: To reply to messages sent via our contact form
• Website improvement: To understand how visitors use our site and improve content, navigation, and user experience
• Analytics: To track website traffic patterns, popular pages, and user demographics (aggregated, non-personal data)
• Security: To detect and prevent fraudulent activity, spam, and abuse
• Legal compliance: To comply with applicable laws and regulations

We do not use your personal information for marketing purposes unless you have explicitly opted in to receive communications from us.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand traffic patterns. These cookies collect anonymised data about page views, session duration, and user demographics.
• Affiliate Tracking Cookies: When you click an affiliate link to a casino, the casino may set cookies on your device to track that you arrived via our site. These cookies are governed by the casino's own privacy policy.

4.3 Managing Cookies

You can disable cookies in your browser settings. Note that disabling essential cookies may affect website functionality. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Links and Services

Our website contains affiliate links to online casinos, sportsbooks, and other gambling websites. When you click these links, you leave our website and are subject to the third party's privacy policy. We are not responsible for the privacy practices of third-party websites.

We encourage you to read the privacy policy of any casino or gambling website before creating an account or providing personal information.

6. Data Storage and Security

Contact form submissions are stored securely and are accessible only to authorised team members. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Analytics data is processed by Google Analytics and is subject to Google's privacy policy and data processing terms. We have configured Google Analytics to anonymise IP addresses where possible.

7. Data Retention

We retain personal information for the following periods:

• Contact form data: Retained for 12 months from the date of submission, then permanently deleted
• Analytics data: Retained for 26 months (Google Analytics default), then automatically deleted
• Server logs: Retained for 90 days, then automatically deleted

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Right to access: You may request a copy of the personal information we hold about you
• Right to correction: You may request that we correct any inaccurate personal information
• Right to deletion: You may request that we delete your personal information
• Right to object: You may object to the processing of your personal information for specific purposes
• Right to complain: You may lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please email us at info@randcasino.co.za with the subject line "POPIA Request". We will respond within 30 days as required by law.

9. Children's Privacy

Our website is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact the Information Officer

If you have questions about this privacy policy or wish to exercise your POPIA rights, please contact our Information Officer at info@randcasino.co.za.